Consumer participation in using online recommendation agents: effects on satisfaction, trust, and purchase intentions
نویسندگان
چکیده
منابع مشابه
An Investigation of Consumer Online Trust and Purchase-Repurchase Intentions
There is little research on trust and satisfaction in the electronic commerce from a longitudinal (preand postpurchase) perspective. Based on previous frameworks and theories, this study developed a combined model of consumer trust and satisfaction in the context of Internet shopping. From the valance framework and expectation-confirmation theory, several prepurchase and post-purchase factors s...
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Online product recommendation agents (hereafter RAs) can provide important benefits to consumers. But whether consumers trust RAs and integrate an RA’s recommendations into their product choices has not yet been examined. Nor has there been research on whether different levels of consumer participation in using RAs lead to different levels of trust in the RA. Using an experimental design that c...
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Consumers frequently engage in pre-purchase search to extract up-to-date information for their purchase decisions. Search is an essential part of online comparison-shopping and decision-making process as it reduces purchase related uncertainty and increases the likelihood of purchase satisfaction. In this paper, we study how determinants of prepurchase search, purchase related uncertainty and t...
متن کاملUnderstanding online purchase intentions: contributions from technology and trust perspectives
Received: 12 July 2000 Revised: 20 August 2001 : 30 July 2002 Accepted: 15 October 2002 Abstract This paper explores factors that influence consumer’s intentions to purchase online at an electronic commerce website. Specifically, we investigate online purchase intention using two different perspectives: a technology-oriented perspective and a trust-oriented perspective. We summarise and review ...
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Leisure travelers increasingly prefer to book hotel online when considering the convenience and cost/ time saving. This research examines the direct and mediating effects of brand image, perceived price, trust, perceived value on consumers' booking intentions and compares the gender differences in online hotel booking. The outcomes confirm most of the direct and indirect path effects and are co...
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ژورنال
عنوان ژورنال: The Service Industries Journal
سال: 2012
ISSN: 0264-2069,1743-9507
DOI: 10.1080/02642069.2011.624596